Free product support
Support
Help with using the workbench, optional accounts and records from the former paid service.
Contact
We aim to provide an initial response within two business days. This is an aspiration, not a guaranteed response time or service-level agreement.
Business days are measured in America/New_York, excluding public holidays observed in US.
Product help
Describe the step you were taking, the error message and your browser or device. Keep inventory exports and confidential supplier information in your possession; the workbench is designed to process them locally.
For import questions, see the buyer’s guide. The data handling page explains browser memory, local preferences and optional account data.
Optional accounts and previous billing
The workbench is free without an account. Existing account holders can use sign-in to manage connected providers and records from the former paid service. New paid subscriptions are not offered, and an account never gates analysis.
Sign-in is not configured for this build. Use the free workbench without an account.